The health, safety and wellbeing of our holiday home owners, team members and the wider community, is our upmost priority. We are following Government guidelines in regard to COVID-19 as well as following the industry standards set by the British Holiday & Home Parks Association to ensure we maximise the safety of our owners, guest and team members.
We have made some changes to our operations including enhanced hygiene standards and social distancing procedures.
Know before you Stay:
The safety of our owners, guests and team remains our top priority. We will continue to follow Government guidelines to help keep us all safe. For more information on the measures in place and the guidance that you will need to follow please visit the parks website.
If you need any assistance or need any further information from us, please contact us directly via siriorbach@northwalescaravans.co.uk
As always, thank you for your continued patience, support and loyalty. Here to lots of happy holiday memories
If we can be of any further assistance please do not hesitate to contact the park.
Your NWC Team
BEFORE YOU ARRIVE
Check our Website
Check out our website for all the latest information
Any Symptoms?
Should you start displaying any of the symptoms associated with COVID - 19 please do not travel to the park.
For a list of symptoms please check the NHS website
WHILE ON PARK
Access
On arrival to the park please use the access barrier to enter the park and proceed directly to your holiday home.
Hand Sanitiser
Hand Sanitiser stations will be available in public areas, near entrances and exits.
Enhanced Hygiene
Enhanced Hygiene measures been introduced. With a dedicated cleaning team focused on all public areas.
Signage
New signage has been placed around the park as a reminder of the safety measures and instructions to follow.
Screens
Safety screens have been installed to our counter. In order to keep our customers and team members safe.
- When on park please respect and adhere to our social distancing and hygiene procedures
- We’d like to ask all our owners and guests to please not travel if you or a member of your household are feeling unwell or are displaying any of the coronavirus symptoms or have been asked to self isolate or quarantine.
- If you or any of your party develops symptoms or suspect they may have Coronavirus whilst staying in your holiday home on park, please let your park team know. We kindly ask you to return to your primary residence as soon as safe to do so in line with the Government guidelines.
- While on park please continue to follow Government guidance, maintain social distance at all times and good personal hygiene. There will be additional signage placed around the park as a reminder.
RECEPTION SERVICES
Reception services will be available by calling
or by emailing
VISITING THE PARK
We have had to make a few changes to how we manage the arrival of owners as well as guests to create a safe, and contact-free environment.
SOCIAL DISTANCING
We ask all owners, guests and team members to maintain a safe distance from each other where possible
- In instances where this may not be possible, we’ll be adding additional shielding measure and/or PPE to maintain safe interaction including safety screen being fitted to our service and reception counters.
- Where possible, we’ll provide visible markers to help you adhere to social distancing guidelines when using any of our facilities on park.
- When you are in your holiday home accommodation we ask you to comply with the guidelines about the number and groups of people you can mix with.
- When you are out and about on park please follow government guidelines about social distancing and maximum group sizes.
- Adhere to all current Welsh government social distancing guidelines.
- Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.
ENHANCED HYGIENE
- Frequent deep cleaning and disinfecting of high footfall areas, communal areas and surfaces
- Providing PPE for our team members
- Introduction of hand washing and sanitisation stations in public areas and near entrances and exits where possible
- There will be a particular focus on cleaning high touch areas (including tabletops, counters, door handles, bathroom fittings).
ESSENTIAL SERVICES AND MAINTENANCE
We accept card and contactless payment only.
CONTACTLESS PAYMENT
We look forward to helping you to create many more wonderful holiday memories.
